Terms of Service, Warranty and Guarantees

Version dated 30.09.2026. The change history is at the end of the page.

We develop, install and configure online casino platforms, poker modules and sports betting modules. The three questions buyers ask most often are answered in one place each: payment (section 7), rights to the software and licence (section 8), warranty and support (section 9). No other section changes these terms.

In short: payment in three equal parts of 1/3 each; a perpetual licence for an unlimited number of your own projects and domains, with modification of the code allowed; 12-month warranty.

Public Offer

1. General Provisions

1.1. This public offer (hereinafter the “Offer”) constitutes an official proposal and sets out the procedure for the provision of services for the development, installation and configuration of software (hereinafter the “Project”).

1.2. A signed individual agreement prevails over this Offer in case of discrepancies; the Offer applies to everything the agreement does not regulate.

1.3. Acceptance of the Offer is the payment of the first instalment specified in section 7; acceptance constitutes full acceptance of the terms of the Offer.

1.4. Upon acceptance, a paid services agreement (hereinafter the “Agreement”) arises between the Contractor and the Client.

1.5. Rights to the software and the licence granted to the Client are governed by section 8.

2. Subject of the Offer

2.1. The Contractor provides services for the development and launch of an online casino and, where required, poker and sports betting (hereinafter the “Services”), including:

• installation, configuration and integration of software;
• connection of payment providers (if provided for in the specification);
• technical support within the selected package (section 9);
• other services as agreed by the parties.

2.2. The Client undertakes to accept and pay for the Services under the terms of the Offer.

3. Legal Basis of Cooperation

• The parties cooperate on the basis of this Offer or a written agreement.
• Electronic documents and correspondence received via agreed communication channels have legal force.
• The Contractor provides services exclusively upon the instructions of the Client, who is the customer under the Agreement. Involving third parties (friends, colleagues, managers or other representatives) to set tasks or transmit instructions is not permitted without prior written approval. All communications and management decisions are made directly between the Client and the Contractor.

4. Scope and Content of Work

4.1. What is included in the base price:

1. Online casino functionality:
   • bonuses, free spins, affiliate and referral programs;
   • tournaments, jackpots, cashback, VIP levels;
   • collectible cards, wheel of fortune;
   • enhanced security system;
   • interface in 8+ languages and support for an unlimited number of currencies (unless limited by the product itself).
2. configuration of the admin panel for the casino, poker and sports betting module (if included in the specification);
3. API connections:
   • game content providers and payment systems;
   • sports betting odds/feed provider (if included in the specification).
4. Deployment: 2-7 business days: installation, basic configuration, integration of the logo and basic design. The result is a fully operational platform (casino and/or sports). The warranty is described in section 9.

The exact scope is fixed in the project specification.

4.2. Payment gateway connection

• Integrations with Visa/Mastercard, SEPA/SWIFT and cryptocurrency providers (depending on the jurisdiction and PSP terms).
• KYC/AML, anti-fraud, 3-D Secure, card tokenisation, risk management and payment cascading.
• Funds are credited to the Client’s account with the selected provider; multi-currency support and conversion are available.

5. Additional Options

• Sports betting module (pre-match/live, settlement, risk management).
• Integration of additional payment providers via API.
• Addition of new interface languages and content localisations.
• Branding: logo development and a unified visual style.
• Migration from legacy solutions: data import, storefront, bonus mechanics with zero downtime.
• Open APIs/SDKs for external integrations and custom modules.
• Reporting and analytics: dashboards, exports, webhooks.
• Responsible gaming tools (limits, self-exclusion, segmentation).

6. Acceptance of Work (UAT)

The result of each stage is delivered to a test environment. The Client has 10 business days to submit reasoned comments or confirm acceptance and may extend this period once by another 10 business days by written notice. If neither comments nor an extension request are received within the period, the result is deemed accepted, except for the payment, cashier and player-balance modules: these are accepted only by the Client’s explicit confirmation or a signed test protocol. Acceptance criteria are fixed in the specification. Acceptance of a stage is the basis for the next instalment under section 7.

7. Payment

7.1. The Project cost is fixed in the specification or invoice and is paid in three equal instalments of 1/3 each. This is the only payment scheme; no other split applies.

1. Instalment 1, 1/3 of the cost: start of work, purchase of hosting and infrastructure, platform upload, installation and basic configuration.
2. Instalment 2, 1/3 of the cost: platform deployment, design/template, connection of game content, slots and basic integrations.
3. Instalment 3, final 1/3 of the cost: completion of payment provider integration, handover of access credentials (hosting, payment system, e-mail) and documentation.

7.2. An instalment becomes due after acceptance of the previous stage (section 6). Payment of instalment 1 is acceptance of the Offer (clause 1.3).

7.3. Payment methods: USDT, USDC (TRC20/ERC20), bank transfer (SEPA/SWIFT), bank card. Card and cash payments are subject to VAT under the rules of the Client’s jurisdiction. Payment details are issued in the invoice or the individual agreement.

7.4. Additional options (section 5) and work outside the specification are paid separately by agreement of the parties.

7.5. If a payment is overdue by more than 60 calendar days, technical support is suspended and the procedure of clause 8.7 applies: written notice, 14 calendar days to settle, and only then suspension of the licensed modules until payment.

8. Rights to the Software and Licence

8.1. All exclusive rights to the software, including the source code, architecture, databases, design, interfaces, documentation and accompanying materials, belong to the Contractor (hereinafter also the “Rights Holder”). No ownership or exclusive rights are transferred to the Client, including after full payment for the Project.

8.2. The Client receives a non-exclusive, perpetual licence to use the software. The licence is not limited by the number of domains, projects or products and is not tied to a server (the platform can be moved).

8.3. The Client may modify the code and use it without restriction in their own projects. Modified parts are excluded from the warranty under clause 9.2; the rest of the software remains under warranty.

8.4. Prohibited: resale, sublicensing, transfer to third parties in any form, publication in open sources through any channels, and removal, modification, circumvention, decompilation or attempted decryption of the protected licence files.

8.5. When the source code is purchased, the Client receives the full code of the platform. Only the licensing module (key and date verification, not tied to a domain or server) is supplied in protected form (ionCube, 3 files). All business logic, payments, front-end and admin panel are open; the protected part does not interfere with further development. Code escrow is available under a separate agreement.

8.6. The protected licence files are an integral part of the software. In case of a breach of clause 8.4 in respect of these files, the Rights Holder may revoke the licence and terminate the warranty and technical support; amounts paid for work already delivered are not refunded. The Rights Holder may claim compensation of documented losses only. No fixed penalty applies.

8.7. If a payment under the instalment schedule is overdue by more than 60 calendar days (clause 7.5), the Contractor first sends a written notice and grants 14 calendar days to settle the debt. Only after this period may the Contractor suspend access to the licensed modules until the debt is settled; player data and the Client’s databases remain untouched. Access is restored within one business day after payment, without additional conditions. A fully paid licence is not subject to suspension.

8.8. Use of the software in any number of the Client’s own projects, as well as providing casinos running on the Client’s infrastructure to other operators as a service (white label, rental of a casino without transfer of the code), is a permitted use of the licence and is not deemed sublicensing or transfer to third parties under clause 8.4. Transfer of the code itself, its copies or the protected licence files to third parties remains prohibited.

9. Warranty and Support

9.1. Software warranty: 12 months from the handover of the Project. This term applies to every product and package on the website unless a longer term is agreed in writing.

9.2. The warranty covers the software as delivered by the Contractor. Parts of the code modified by the Client or third parties, and failures caused by such modifications, are not covered; the developer attribution must be preserved. During the warranty period, in the event of failures or abnormal operating situations, the Contractor fixes the issues within the shortest possible time.

9.3. After the 12-month period, the Client may extend the warranty and receive software updates, including after a significant period of time. The terms of extension are agreed separately.

9.4. Support: incidents are accepted 24/7 by e-mail and via the ticketing system. Maintenance includes monitoring, updates and security patches, backups and release management (scheduled updates, rollout and rollback procedures). Response times and service levels are fixed in the individual agreement.

9.5. Development on request is paid separately: API integrations, custom modules, localisations, performance optimisation.

10. Liability of the Parties

The Contractor is responsible for the quality and operability of the software and integrations within the warranty period (section 9), subject to compliance with the terms of the Offer.

The Client is responsible for timely payment (section 7), the lawful use of content, domains and intellectual property, and compliance with the laws of the countries where the service is available (section 11).

• Limitation of liability: the Contractor’s aggregate liability is limited to the amount paid by the Client over the last 12 months; loss of profit and indirect damages are excluded.
• DPA/GDPR: the parties agree on roles (Controller/Processor), the list of data, the list of sub-processors and security measures.

11. Compliance and Legal Restrictions

11.1. Nature of the Services. The Contractor is a software developer and is not a gambling operator; it does not organise or conduct games of chance, does not accept bets and has no access to players’ funds. The subject of the Agreement is exclusively the development, installation and configuration of software.

11.2. Client’s representations and warranties. By accepting the Offer, the Client represents and warrants that it: (a) will use the software exclusively in jurisdictions where the organisation of games of chance is permitted by law; (b) will obtain all necessary licences, permits and approvals before commencing operation; (c) will comply with applicable regulatory requirements, including those relating to advertising, KYC/AML and responsible gaming. These representations constitute a material term of the Agreement; their inaccuracy or breach is deemed a material breach of the Agreement by the Client.

11.3. Responsibility for use. The Client bears sole and full responsibility for the lawfulness of the operation of the software. The Contractor bears no liability for the use of the software in violation of the laws of any country, for the Client’s lack of licences, or for any sanctions, fines or losses incurred by the Client or third parties as a result of such use.

11.4. Indemnity. The Client shall indemnify and hold harmless the Contractor against any claims by third parties or government authorities arising from the Client’s operation of the software, and shall compensate all resulting losses, costs and expenses, including reasonable legal defence costs.

11.5. Right of suspension. Where there are reasonable indications that the software is being used in breach of clause 11.2, the Contractor is entitled to suspend the provision of services and technical support until the breach is remedied and, if it is not remedied within a reasonable period, to terminate the Agreement unilaterally without refunding any amounts paid. Such suspension does not constitute a breach of the Agreement by the Contractor.

11.6. Jurisdiction. Governing law and courts: at the place of registration of the Contractor, unless the parties agree another governing law, court or arbitration in the individual agreement; such an agreed choice prevails over this clause.

12. Security and Confidentiality

• Traffic encryption (HTTPS/TLS), role-based access control, action auditing and event logs.
• Backups and recovery: daily backups; recovery targets are agreed in the individual agreement.
• KYC/AML procedures, 3-D Secure, card tokenisation; PCI DSS compatibility on the payment providers’ side.
• Penetration testing or security audit by a third-party provider at the Client’s request (report under NDA).
• Responsible gaming: limits, self-exclusion, addiction prevention tools.
• Confidentiality: the parties do not disclose the terms of the Agreement, access credentials and technical information received from each other, except as required by law.

Security contacts: security@gambling-soft.com · security.txt: /.well-known/security.txt

13. Verification Before Purchase

Before paying the first instalment, the Client may check the Contractor and the product: a test environment of the platform, a demonstration of the admin panel, references, and the list of documents provided under NDA. The procedure is described on the page Due diligence before purchase; projects running on the platform are listed on the page Live projects.

14. Final Provisions

• Amendments to the Offer are published on the website and take effect upon publication for new orders. For a project already paid for, the version of the Offer in force on the date of the first payment applies, unless the parties agree otherwise in writing. Material changes are notified no later than 7 calendar days in advance. Each version carries a date; changes are listed in section 16.
• The invalidity of any individual provision does not affect the validity of the remaining provisions.
• Disputes are resolved through negotiations; failing agreement, in the competent court under clause 11.6.
• The Offer takes effect on the date of its publication on the Contractor’s website.

15. Contacts and Communication Channels

Website: gambling-soft.com
Email (general): info@gambling-soft.com
Sales: sales@gambling-soft.com ·
Support: support@gambling-soft.com
Security: security@gambling-soft.com
Telegram: t.me/GamblingSoftOriginal

16. Change History

• 30.09.2026, evening. A signed agreement prevails over the Offer (1.2). Acceptance period 10 business days, extendable once; payment and balance modules only by explicit confirmation (6). No fixed penalty for the licence files, only documented losses (8.6). Suspension of licensed modules only after written notice and 14 days to settle; a fully paid licence is never suspended (7.5, 8.7). Choice of court or arbitration may be agreed in the contract (11.6). The Offer version at the date of the first payment applies to a paid project (14).
• 30.09.2026. Rights and licence, payment, warranty and support each collected in a single section (8, 7, 9); other sections refer to them. Added section 13 with a link to the due diligence page. Service levels are fixed in the individual agreement instead of the Offer.
• 29.09.2026. The Rights Holder of the software is the Contractor. Payment in three equal instalments of 1/3. Warranty 12 months. No limit on the number of domains and projects under the licence.